Relationship of Nurse Caring Behaviour with Patient Satisfaction at the Emergency Department of Catholic Hospital of Budi Rahayu Blitar
DOI:
https://doi.org/10.26699/jnk.v7i1.ART.p001-005Keywords:
Caring Behaviour, SatisfactionAbstract
One indicator of hospital services is patient satisfaction related to nurses caring behaviour. The caring behaviour of nurses who provide nursing services in the Emergency Department is expected to increase the satisfaction of nursing services. The purpose of this study was to study the relationship between nurses caring behaviour with patient satisfaction receiving nursing services at the Emergency Department of Catholic Hospital of Budi Rahayu Blitar. The research design was cross sectional. Sample sizes were 80 patients who received nursing services at the Emergency Department were selected by purposive sampling. The study variables were nurse caring behaviour and patient satisfaction. Data were collected using a questionnaire. Analysis using the Spearman rank test. The analysis results obtained p = 0.000 and r = 0.618, which means there is a strong positive relationship between nurses caring behaviour with patient satisfaction. Suggestion, nurses maintain and even increase caring behaviour, especially communication skills in the orientation phase.References
Ade Lisna Y. (2012). Gambaran Perilaku Caring Perawat Terhadap Pasien di Ruang Rawat Inap Umum RS DR. H.Marzuki Mahdi Bogor. Skripsi. Fakultas Ilmu Keperawatan Universitas Indonesia
Alligod, M.R. ( 2014). Nursing Theory and their work. Eight edition. Missouri: Mosby Elsevier
Ambar, F. (2016). Hubungan Perilaku Perawat dengan Kepuasan Pasien di Puskesmas Paceda. E-jurnal Sariputra, oktober 2016 Vol 3 (3). https://www.google.co.id./m?&q=jurnal%20falleryn
Anjaswarni, T. & Keliat B.A. (2002) Analisis Tingkat Kepuasan Klien Tehadap Perilaku Caring Perawat di RS Syaiful Anwar Malang. Jurnal Keperawatan Indonesia. Vol 6 No: 2.
Christopher, K.A. & Hedegus,K. (2000). Oncology Nuses’ Preception of Nursing Caring behavior. European Journal of Oncology Nursing. Vol 4. Hal 196-204.
Gerson, R. F (2004). Mengukur Kepuasan Pelanggan. Jakarta : PPM
Johansson, P et al. (2002). Satisfaction with nursing care in the Context of Health Care. Scandinavian Journal Of Caring Science. Vol 16 . hal 337-344.
Kimble, Lynn. (2003). Patiens’ Preceptions of Nurse Caring Behavior in an Emergency Departement. Theses, Dissertation Capstones. Paper 261. Diakses dari http://mds.marshall.edu/etd
Kotler, P. (2003). Marketing Management: Analysis, Planning, ImplementationAnd Control. New Jersey: Prentice Hall.
Nursalam. (2014). Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan Profesional. Edisi 4. Jakarta: Salemba Medika
Minar, Agustina.(2016). Hubungan Perilaku Asertif Perawat dengan Kepuasan Pasien Rawat Inap di Bali Royal Hospital (BROS). Skripsi. Universitas Udayana. www.unud.ac.id/in/tugas-akhir130211.
Monica. (2008). Kepemimpinan dan Manajemen Keperawatan: berdasarkan pengalaman. Jakarta: EGC.
Pohan, Imbalo (2007). Jaminan Mutu Layanan Kesehatan: Dasar-dasar Pengertian dan Penerapan. Editor Palupi Widyastuti. Jakarta: EGC
Potter, Patricia A. (2005). Buku Ajar Fundamental Keperawatan : Konsep dan Praktik. Alih bahasa : Retna Komalasari. Editor : Monica Ester. Edisi 4. Jakarta: EGC
Potter & Perry, (2009). Buku Ajar Fundamental Keperawatan: Konsep, Proses, dan Praktik Buku 1 Edisi 7, Editor: Dripa Sjabana. Jakarta : Salemba Medika
Rafii, F. & Nikravesh, M. (2006). Caring Behaviour of burn nurses and the related factor. Elsevier Burn (2007). www.elsevier.com/locate/burns.
Suryani, M. (2010). Hubungan Lingkungan Kerja dengan Perilaku Caring Perawat di RS PGI Jakarta. Tesis. Universitas Indonesia.
Tjiptono, F. & Gregorius. (2008). Service, Quality and Satisfaction.Yogyakarta: Andi Offset
Watson, J. (2005). Caring science as sacred science. 1st Edition. Philadelphia : F.A. Davis Company.
Watson, J. (2009). Assesing and Meassuring Caring in Nursing and Helath Science. Second edition. New York.
Wijono, Dj. (1999). Manajemen Mutu Pelayanan Kesehatan. Airlangga University Press: Surabaya
